The message you’re receiving is: “Cette session a expire…Veuillez vous deconnecter du site et ressayer” That translates as “your session has expired…please disconnect from the site and try again.” It’s in French because the company that supplies the birth chart calculator is based in France.
Please note that the calculator is designed to work in all browsers and with all mobile devices. If you ever get an error message, it indicates that there’s an issue with your browser, your cache, or your device.
Here are some steps to enable you to use the calculator:
- First, close your browser window and then open a brand new browser window to go back to the www.annenordhausbike.com website. In the top right menu, click “Astrology,” and on the page that comes up, click the red button to select “Free Birth Chart.” Then scroll down to try the calculator again. NOTE: You also may need to close not just the window but whatever browser you’re using and then restart it. It also may help to restart your computer.
- The next step to try is to clear your cache and/or your browsing history so your computer or mobile device can display new data in the form of your birth chart. To clear your cache, check which internet browser you are using (Firefox? Safari? Chrome? Opera? Other?) and then find out how to clear your search/browsing history within that browser; you can do an internet search on Google or any other search engine to find this out. If you’re on a mobile device, check with the device’s manufacturer or your “help” documentation (or do an internet search on “how to clear cache for X type of device”). For example, in Apple devices, you would do this in the settings area; again, an internet search or your device’s or computer’s documentation can help you with instructions.
- If you cannot get the calculator to work after trying Steps 1 and 2, you may need to try a different browser. Choose among these options: Safari (if you have a Mac), Chrome, Firefox, or Opera.
- Beyond the suggestions listed here, if you still have an issue, you would need to check with your personal technical resources for recommendations and solutions. You also may want to ask a family member or friend to try using the chart calculator for you on their devices or to help you diagnose the situation on your computer or device.
For further help or questions contact your device’s manufacturer or whoever helps you with your computer setup and operations.